Kfc flow of communication process downward upward horizontal crosswise

Communication refers to the transfer of information from a sender to a receiver, in a form that can be understood by the receiver. Communication serves many purposes in organizations.

Kfc flow of communication process downward upward horizontal crosswise

Gateways to Effective Communication Chapter Summary Research reveals that approximately 70 to 80 percent of a manager's time is spent in communication. Communication refers to the transfer of information from a sender to a receiver, in a form that can be understood by the receiver.

Communication serves many purposes in organizations. It helps managers discharge their duties and also build a bridge between the organization and its external environment.

Chapter 18 : Managing Communications

The key elements in the communication process are the sender, transmission, noise, the receiver and feedback. Communication in organizations flows basically in three ways, downwards, upwards, and crosswise. Downward communication refers to the rules, regulations, and instructions conveyed by superiors to subordinates.

Upward communication refers to the flow of information from employees at the operational level upward to the top executive along the chain of command. Crosswise communication consists of two types of information flows, horizontal flow and diagonal flow.

Horizontal flow refers to the flow of information among people at the same level in the organizational hierarchy, whereas diagonal flow refers to the flow of information among people at different levels in the hierarchy.

There are many different barriers to communication, e. The communication process can be made effective by improving:Four directions of business communication are: I.

Downward Communication II.

Kfc flow of communication process downward upward horizontal crosswise

Upward Communication III. Lateral or Horizontal Communication IV. Diagonal or Crosswise Communication. Every organisation has a multidimensional or multidirectional communication. In other words, when a message flows form a subordinate to a superior; it is considered as upward communication.

Upward communication may be written or oral. Downward Communication: When information moves downward form upward direction, it is called downward communication. It is just the opposite of upward communication. Downward communication flows from people at higher level to those at lower levels in the organization hierarchy.

Kfc flow of communication process downward upward horizontal crosswise

This kind of communication exists especially in organizations with an authoritarian leadership style. Upward communication refers to the flow of information from employees at the operational level upward to the top executive along the chain of command. Crosswise communication consists of two types of information flows, horizontal flow and diagonal flow.

Diagonal Communication Flow

So the information flow is from the both sides that are downward to upward and also upward to downward. The role of the branch manager is to give the order to the team leader and then team leader will give that order to the team and if there is any kind of problem to the member of the team he or she will let the team leader know and the .

Some of the most important types of direction in formal communication are: 1. Downward 2. Upward 3. Horizontal or Lateral and 4. Diagonal or Cross-wise! Formal communication is designed by the management. It is an official communication which takes place through the line of authority or chain of command.

Top 5 Types of Communication Flow | Organization